FAQ + Shipping & Returns

Store Policies

FAQ (Frequently Asked Questions)

How long does shipping take?
Orders leave our warehouse within 1–2 business days.
- U.S. Standard Shipping: 3–5 business days.
- U.S. Express Shipping: 1–3 business days.
- International Shipping: 7–12 business days.

How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link.

Do you ship internationally?
Yes! We ship worldwide, with delivery times varying by country.

Can I cancel or change my order?
Orders can be updated or canceled within 12 hours of purchase.

What if my item arrives damaged or defective?
Contact us within 48 hours of delivery (with photos), and we’ll replace or refund your order.

Do you offer refunds or exchanges?
Yes, we accept returns within 14 days of delivery.

Shipping Policy

  • Processing Time: 1–2 business days.
  • Standard U.S. Shipping: 3–5 business days.
  • Express U.S. Shipping: 1–3 business days (optional at checkout).
  • International Shipping: 7–12 business days.
  • Tracking Info: A tracking link is sent once your order ships.
  • Shipping Delays: Carrier or customs delays are outside our control, but we’ll help track your package.

Return & Refund Policy

  • Return Window: 14 days after delivery.
  • Condition: Must be unused, in original packaging.
  • Non-Returnable Items: Final sale items, personal care, or custom products.
  • Return Process:
    1. Email [Your Email] with your order number and reason.
    2. We’ll send return instructions and the warehouse address.
    3. Refunds are issued within 3–5 business days of receiving your item.
  • Return Shipping: Customer covers shipping unless the item was defective or incorrect.
  • Damaged or Defective Items: Report within 48 hours with photos for a replacement/refund.

Privacy Policy

Your information is secure with us. We only use your data to process orders and improve your experience. We never sell or share your information with third parties.